About Us
Linx Contents & Restoration Services is a market leader when it comes to insurance restoration services in Australia. Linx Restoration Services is a market leader when it comes to insurance restoration in Australia. Operating nationally, for 35+ years we have specialised in building and contents restoration to domestic and commercial properties damaged through insurable events such as fire, storm, flood, and malicious damage.
For further information please go to: www.linxrestoration.com.au
About the Role
Reporting to the Operation Lead, you will be responsible for the day-to-day customer service and administration of multiple property restoration claims. You will be in regular contact with clients, internal staff members and customers to keep them updated regarding their claims ensuring a seamless claims process.
Key Activities
- Process new claims, schedule estimators and submit quotes
- Answer incoming calls & make outbound calls relating to claims
- Manage all aspects of allocated make-safe restoration and cleaning work orders
- Update notes to internal and client systems
- Prepare and provide documentation relating to the claim
- Approve incoming invoices from respective trades
- Scope / contract amendments for presentation purposes
- Establish and maintain effective business relationships with clients, customers, and colleagues.
Essential Capabilities and Behaviours
- Exceptional organisational and time management skills
- Proven customer service and communication skills
- Ability to perform well under pressure and to triage work by urgency and risk.
- Proactive and outcome focused
- Ability to act independently and multi-task
- High attention to detail with excellent communication
- Strong administrative and organisational skills
- Proactive and outcome focused
- As the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.
Why join us?
- Flexible hybrid WFH options after probation
- JB HI-FI Discounts
- Birthday Leave after probation
- Regular Trade Discounts
- BUPA Health Insurance Discounts
- Access to 24/7 Employee Assistance Program for you and your family
- Be part of a values driven environment with friendly, down to earth people
