Entry Level Claims Coordinator | Restoration

About UsLinx Contents & Restoration Services is a market leader when it comes to insurance restoration services in Australia. Linx Restoration Services is a market leader when it comes to insurance restoration in Australia. Operating nationally, for 35+ years we have specialised in building and contents restoration to domestic and commercial properties damaged through insurable events such as fire, storm, flood, and malicious damage.For further information please go to: www.linxrestoration.com.auAbout the RoleReporting to the Operation Lead, you will be responsible for the day-to-day customer service and administration of multiple property restoration claims. You will be in regular contact with clients, internal staff members and customers to keep them updated regarding their claims ensuring a seamless claims process.Key ActivitiesProcess new claims, schedule estimators and submit quotes Answer incoming calls & make outbound calls relating to claimsManage all aspects of allocated make-safe restoration and cleaning work ordersUpdate notes to internal and client systemsPrepare and provide documentation relating to the claimApprove incoming invoices from respective trades Scope / contract amendments for presentation purposes Establish and maintain effective business relationships with clients, customers, and colleagues.Essential Capabilities and BehavioursExceptional organisational and time management skillsProven customer service and communication skillsAbility to perform well under pressure and to triage work by urgency and risk.Proactive and outcome focusedAbility to act independently and multi-taskHigh attention to detail with excellent communicationStrong administrative and organisational skillsProactive and outcome focusedAs the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.Why join us? Flexible hybrid WFH options after probationJB HI-FI DiscountsBirthday Leave after probationRegular Trade Discounts BUPA Health Insurance DiscountsAccess to 24/7 Employee Assistance Program for you and your familyBe part of a values driven environment with friendly, down to earth people AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Bentleigh East 3165