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VIC – Claims Coordinator

Claims Coordinator – Insurance Building | Bay Building ServicesAbout UsBay Building Services is a national leader in the insurance building sector. For over 35 years, we’ve specialised in domestic and commercial property repairs following insured events including fire, storm, flood, impact and malicious damage. With strong industry partnerships and operations across Australia, we’re proud to deliver fast, reliable and high-quality outcomes for our clients and communities.About the RoleWe are seeking an organised and proactive Claims Coordinator to join our Melbourne team. Reporting directly to the Manager –  you’ll be the key point of contact for customers throughout their property insurance claim journey. This role is fast-paced, customer-focused and requires strong administrative capability to ensure claims are processed efficiently and professionally.You’ll work closely with clients, internal teams, suppliers and trades to keep every claim on track and deliver an outstanding customer experience.What you’ll be doingManage new claims from lodgement through to completionSchedule estimators and coordinate site appointmentsHandle inbound and outbound calls with customers and stakeholdersUpdate internal systems and client portals with accurate notesPrepare quotes, documentation and claim correspondenceRaise purchase orders and approve supplier/trade invoicesFacilitate contract amendments and scope changesWhat you’ll bringStrong customer service and communication skillsExcellent administration and organisational abilityAbility to prioritise and manage multiple tasksStrong computer literacy and data entry accuracyPrevious claims experience (highly regarded)Insurance or building industry background (advantageous)Please note: During major weather events (such as storms or floods) additional hours may be required.Why you’ll love working with usFlexible hybrid WFH options (after probation)JB Hi-Fi discountsPaid Birthday Leave (after probation)Regular trade discountsBUPA health insurance discounts24/7 Employee Assistance Program (for you & your family)Supportive, down-to-earth and values-driven team cultureReady to make a real impact in a growing organisation? Apply now and join Australia’s leading insurance building team! 💼✨ AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Bentleigh East 3165

VIC - Claims Coordinator

  • Work for a well-known national insurance builder based in East Bentleigh
  • Take your customer service & admin skills to the next level
  • Build your knowledge of the insurance & construction industries

Claims Coordinator – Insurance Building | Bay Building Services

About Us
Bay Building Services is a national leader in the insurance building sector. For over 35 years, we’ve specialised in domestic and commercial property repairs following insured events including fire, storm, flood, impact and malicious damage. With strong industry partnerships and operations across Australia, we’re proud to deliver fast, reliable and high-quality outcomes for our clients and communities.

About the Role
We are seeking an organised and proactive Claims Coordinator to join our Melbourne team. 

Reporting directly to the Manager –  you’ll be the key point of contact for customers throughout their property insurance claim journey. This role is fast-paced, customer-focused and requires strong administrative capability to ensure claims are processed efficiently and professionally.

You’ll work closely with clients, internal teams, suppliers and trades to keep every claim on track and deliver an outstanding customer experience.

What you’ll be doing

  • Manage new claims from lodgement through to completion

  • Schedule estimators and coordinate site appointments

  • Handle inbound and outbound calls with customers and stakeholders

  • Update internal systems and client portals with accurate notes

  • Prepare quotes, documentation and claim correspondence

  • Raise purchase orders and approve supplier/trade invoices

  • Facilitate contract amendments and scope changes

What you’ll bring

  • Strong customer service and communication skills

  • Excellent administration and organisational ability

  • Ability to prioritise and manage multiple tasks

  • Strong computer literacy and data entry accuracy

  • Previous claims experience (highly regarded)

  • Insurance or building industry background (advantageous)

Please note: During major weather events (such as storms or floods) additional hours may be required.

Why you’ll love working with us

  • Flexible hybrid WFH options (after probation)

  • JB Hi-Fi discounts

  • Paid Birthday Leave (after probation)

  • Regular trade discounts

  • BUPA health insurance discounts

  • 24/7 Employee Assistance Program (for you & your family)

  • Supportive, down-to-earth and values-driven team culture

Ready to make a real impact in a growing organisation? Apply now and join Australia’s leading insurance building team! 💼✨

 

To apply online, please click on the appropriate link below. Alternatively for a confidential discussion please call Maria Petsanis on 0491780885 or email maria.petsanis@baybuilding.com.au

 

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