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VIC |Scheduler (Linx)

bout the Company   Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. For further information please go to: www.baybuildinggroup.com.auAbout the RoleAn exciting and rewarding opportunity for someone who wants to give back to the community and be empowered to achieve their best within a supportive and friendly team. We are looking for a highly motivated person to join our dynamic National Direct (NDT) team to take on new daily challenges and really shine through. The office-based (East Bentleigh) Scheduler is responsible for front end administration tasks and to support with the timely and cost-effective scheduling of the required site attendance bookings for our National Direct team of internal and external partner contractor restoration technicians. The role works closely with our teams of technician’s sub-contractors and project coordinators and reports to the Linx Operations Manager.The Scheduler will provide a high standard of quality service to both customers and clients by engaging trades, technicians, preparing reports and scopes, managing budgets and time frames to ensure the delivery within the client set KPI’s. Key activities include but are not limited to:Initial contact with customer and triage of new job allocations Project coordination of small-medium repairs Schedule trades/ technicians/ specialistsTimely and cost-effective National scheduling of internal and partner contractor restoration workforceAn understanding of the restoration and or building repair process, critical inspection points and WHS requirementsCost management through claim life and handling of trade invoicesFocus on KPIs and client agreementsCollate photos and documents for reports and quotationsEffectively liaise with stakeholders Essential Capabilities and Behaviours  High attention to detail with excellent communicationExpert organisational and time management skillsProactive and outcome focusedTrack record of establishing and maintaining long term relationships/accountsAbility to act independently and multi-taskExceptional multitasking abilitiesAbility to thrive in a teamDesirable Skills (not essential)Experience in insurance project coordination and schedulingExperience with establishing & maintaining long term relationships/accountsDue to our business being mostly weather related and linked to major insurable events, overtime is occasionally required during these event times to assist in the increased workloads. Equally, we operate a mature and autonomous work environment where hard work is rewarded and flexibility reciprocated.Why join us? Work for a reputable restoration company with career growth opportunities Flexible hybrid WFH options after probationBirthday Leave after probation Great discounts at JB HI-FIRegular Trade DiscountsBUPA Health Insurance Discounts Free Onsite ParkingAccess to 24/7 Employee Assistance Program for you and your familyIf you're a self starter that loves to be kept busy, please click 'APPLY'. For further information please go to: www.baybuildinggroup.com.au AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Bentleigh East 3165

VIC |Scheduler (Linx)

bout the Company   

Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. 

For further information please go to: www.baybuildinggroup.com.au

About the Role

An exciting and rewarding opportunity for someone who wants to give back to the community and be empowered to achieve their best within a supportive and friendly team. 

We are looking for a highly motivated person to join our dynamic National Direct (NDT) team to take on new daily challenges and really shine through. 

The office-based (East Bentleigh) Scheduler is responsible for front end administration tasks and to support with the timely and cost-effective scheduling of the required site attendance bookings for our National Direct team of internal and external partner contractor restoration technicians. The role works closely with our teams of technician’s sub-contractors and project coordinators and reports to the Linx Operations Manager.

The Scheduler will provide a high standard of quality service to both customers and clients by engaging trades, technicians, preparing reports and scopes, managing budgets and time frames to ensure the delivery within the client set KPI’s. 

Key activities include but are not limited to:

  • Initial contact with customer and triage of new job allocations
  • Project coordination of small-medium repairs 
  • Schedule trades/ technicians/ specialists
  • Timely and cost-effective National scheduling of internal and partner contractor restoration workforce
  • An understanding of the restoration and or building repair process, critical inspection points and WHS requirements
  • Cost management through claim life and handling of trade invoices
  • Focus on KPIs and client agreements
  • Collate photos and documents for reports and quotations
  • Effectively liaise with stakeholders 

Essential Capabilities and Behaviours  

  • High attention to detail with excellent communication
  • Expert organisational and time management skills
  • Proactive and outcome focused
  • Track record of establishing and maintaining long term relationships/accounts
  • Ability to act independently and multi-task
  • Exceptional multitasking abilities
  • Ability to thrive in a team

Desirable Skills (not essential)

  • Experience in insurance project coordination and scheduling
  • Experience with establishing & maintaining long term relationships/accounts

Due to our business being mostly weather related and linked to major insurable events, overtime is occasionally required during these event times to assist in the increased workloads. Equally, we operate a mature and autonomous work environment where hard work is rewarded and flexibility reciprocated.

Why join us? 

  • Work for a reputable restoration company with career growth opportunities 
  • Flexible hybrid WFH options after probation
  • Birthday Leave after probation 
  • Great discounts at JB HI-FI
  • Regular Trade Discounts
  • BUPA Health Insurance Discounts 
  • Free Onsite Parking
  • Access to 24/7 Employee Assistance Program for you and your family

If you're a self starter that loves to be kept busy, please click 'APPLY'.

 For further information please go to: www.baybuildinggroup.com.au

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