24 HOURS 1300 766 216

Scheduler

About the Company   Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. For further information please go to: www.baybuildinggroup.com.auAbout the RoleWe are looking for a highly motivated person to join our dynamic team to take on new daily challenges and really shine through. Reporting to the State Manager, this role will be responsible for coordinating the daily and weekly scheduling of both internal and external resources to support site attendance, building assessments, make safes, restoration works, and warranty services across all divisions. This role involves the efficient allocation of staff technicians, in-house plumbers, virtual estimators, and subcontracted trades to meet operational requirements.This role requires working closely with a wide range of stakeholders—including internal teams, external subcontractors, insurance company representatives, assessors, policyholders, and project coordinators—to ensure seamless coordination of job assignments and timely delivery of services. Acting as a central point of contact, this role will require the management of all scheduling aspects related to site visits, assessments, and make safes, while also monitoring resource availability to ensure optimal allocation across projects.Key activities include but are not limited to:Assess incoming job requests to determine the appropriate personnel, considering task requirements, timing, and necessary skillsets.Allocate internal and external resources effectively to meet the needs of restoration and construction projects.Schedule jobs promptly, coordinating with both internal teams and external contractors as needed.Maintain a centralised resource calendar to support real-time visibility of team availability, job assignments, and time off.Prioritise job scheduling based on project size, key performance indicators (KPIs), and client expectations.Collaborate closely with project coordinators and claims coordinators, providing administrative support as required.Oversee the progress of external specialist reports, ensuring delivery within set KPIs and reporting accordingly.Desired skills and experience:Experience workforce schedulingGreat customer service skills  An understanding of the building repair process, critical inspection points and WHS requirementsTrack record of establishing and maintaining long term relationships/accountsExceptional organisational and time management skillsProactive and outcome focusedAbility to act independently and multi-taskHigh attention to detail with excellent communicationDue to our business being mostly weather related and linked to major insurable events, overtime is occasionally required during these event times to assist in the increased workloads. Equally, we operate a mature and autonomous work environment where hard work is rewarded and flexibility reciprocated.Why join us? We're committed to providing the support you need to get the job done. We believe great teams do great work!In addition to joining a high performing team, you will also have:Flexible with hybrid WFH options after probationBirthday leave after probationDiscounted gym membership available Great discounts at JB HI-FIPaid parental leave upon meeting policy criteriaAccess to 24/7 Employee Assistance Program for you and your familyBe part of a values driven environment If you're a self starter that loves to be kept busy, please click 'APPLY'.  For further information please go to: www.baybuildinggroup.com.au AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Bentleigh East 3165

Scheduler

  • Great permanent full-time opportunity for experienced Scheduler
  • Well-renowned insurance company to build a meaningful career
  • Join a thriving team in this desk based role in our Bentleigh office

About the Company   

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. 

For further information please go to: www.baybuildinggroup.com.au

About the Role

We are looking for a highly motivated person to join our dynamic team to take on new daily challenges and really shine through. 

Reporting to the State Manager, this role will be responsible for coordinating the daily and weekly scheduling of both internal and external resources to support site attendance, building assessments, make safes, restoration works, and warranty services across all divisions. This role involves the efficient allocation of staff technicians, in-house plumbers, virtual estimators, and subcontracted trades to meet operational requirements.

This role requires working closely with a wide range of stakeholders—including internal teams, external subcontractors, insurance company representatives, assessors, policyholders, and project coordinators—to ensure seamless coordination of job assignments and timely delivery of services. Acting as a central point of contact, this role will require the management of all scheduling aspects related to site visits, assessments, and make safes, while also monitoring resource availability to ensure optimal allocation across projects.

Key activities include but are not limited to:

  • Assess incoming job requests to determine the appropriate personnel, considering task requirements, timing, and necessary skillsets.
  • Allocate internal and external resources effectively to meet the needs of restoration and construction projects.
  • Schedule jobs promptly, coordinating with both internal teams and external contractors as needed.
  • Maintain a centralised resource calendar to support real-time visibility of team availability, job assignments, and time off.
  • Prioritise job scheduling based on project size, key performance indicators (KPIs), and client expectations.
  • Collaborate closely with project coordinators and claims coordinators, providing administrative support as required.
  • Oversee the progress of external specialist reports, ensuring delivery within set KPIs and reporting accordingly.

Desired skills and experience:

  • Experience workforce scheduling
  • Great customer service skills  
  • An understanding of the building repair process, critical inspection points and WHS requirements
  • Track record of establishing and maintaining long term relationships/accounts
  • Exceptional organisational and time management skills
  • Proactive and outcome focused
  • Ability to act independently and multi-task
  • High attention to detail with excellent communication

Due to our business being mostly weather related and linked to major insurable events, overtime is occasionally required during these event times to assist in the increased workloads. Equally, we operate a mature and autonomous work environment where hard work is rewarded and flexibility reciprocated.

Why join us? 

We're committed to providing the support you need to get the job done. We believe great teams do great work!

In addition to joining a high performing team, you will also have:

  • Flexible with hybrid WFH options after probation
  • Birthday leave after probation
  • Discounted gym membership available 
  • Great discounts at JB HI-FI
  • Paid parental leave upon meeting policy criteria
  • Access to 24/7 Employee Assistance Program for you and your family
  • Be part of a values driven environment 

If you're a self starter that loves to be kept busy, please click 'APPLY'.

 

 For further information please go to: www.baybuildinggroup.com.au

To apply online, please click on the appropriate link below

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