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Restoration Manager | NSW

About UsAbout the Company   Linx Restoration Services is a market leader when it comes to insurance restoration services in Australia. As a part of the Bay Building Group, which has been operating nationally for 35+ years, we have specialised in restoration works to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.For further information please go to: www.linxrestoration.com.auAbout the RoleWe are looking for a highly motivated and experienced person to join our dynamic team to further lead, develop and grow our NSW restoration business, working across water, flood, fire, chemical and other related property restoration projects.The successful applicant requires experience and certification (IICRC) across both site-based restoration projects and restoration management. The ideal candidate should also have current relationships with industry contacts, across either or both the insurance and or facility management restoration industries.  Position Purpose:The Restoration Manager oversees a Restoration team who are required to deliver water, flood, fire, chemical and other related property restoration project outcomes for multiple small, medium to large domestic and commercial restoration projects within the Insurance and Facility Management industries.The Restoration State Manager will oversee multiple staff (and their assigned project outcomes) and is ultimately responsible for site-based estimating and supervision work and the wider operational management of the business, such as quality assurance, timeliness, safety and the regions business commercials outcomes (P&L).The Restoration Manager will also work alongside a national team who support national clients, from a project coordination perspective, with this team being managed by the restoration operations manager.The Team of direct reports includes state based project coordinators, internal technicians and partner contractors.Key Relationships: Position reports to: Executive General Manager | RestorationKey internal relationships:EGM RestorationOperations Manager | RestorationFinance TeamBusiness Services TeamWHS ManagerProject CoordinatorsTechniciansKey external relationships:Partner ContractorsSuppliersExternal ConsultantsClientsCustomer (insured or representative)Industry bodiesKey Deliverables and Accountabilities:New Job Opportunities/Business DevelopmentRevenueJob Cost Margin (JCM)Overhead management Customer ExperienceWHS ComplianceAged ReceivablesKey Competency: Planning and OrganisingMust be able to plan & organize the work of core tasks using goal setting, objectives, and targets, creating work schedules to achieve the tasks, functions and results/outputs required of the role.     2. People Management & MentoringMust be able to develop and coach others and constructively review the work of others to improve and advance the skills, knowledge and performance levels of those who report to them.      3. Technical Knowledge Technical KnowledgeMust be able to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs.Position Requirements / Selection Criteria: Proven skills in both domestic and commercial restoration worksExperience working directly with clients, industry professionals, contractors and suppliersAbility to handle with multiple projects simultaneously with conflicting priorities.Strong verbal and written communicationInterpersonal skills to with an ability to deal with both internal and external customers building long term relationshipsPeople management skills to effectively lead and drive team outcomesAble to develop business through quality service deliveryKnowledge and Experience: Experience in the insurance restoration industry is essentialThorough understanding the restoration process, and WHS requirementsUnderstanding of relevant restoration standardsTrack record of establishing and maintaining long term relationships/accountsPrevious experience in interacting with multiple stakeholders at different levelsProven Business Development experience within the restoration industry.Our company places a strong emphasis on building long-standing working relationships and encouraging career progression internally. More than just a business, we maintain a caring attitude towards all our employees, understanding and encouraging staff commitments to family and leisure. We appreciate that all our people are vital links in the chain and without them we would not be where we are today.If you feel you have a positive attitude, required skill set and pro-active manner, please APPLY NOW as we would be happy to hear from you.  AUD Australia - NSW Sydney Parramatta & Western Suburbs Parramatta 2150

Restoration Manager | NSW

  • Do you have restoration experience?
  • Are you looking for your next challenge?
  • Looking for a strong leader to grow our team in Parramatta, Sydney

About Us

About the Company  

Linx Restoration Services is a market leader when it comes to insurance restoration services in Australia. As a part of the Bay Building Group, which has been operating nationally for 35+ years, we have specialised in restoration works to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

For further information please go to: www.linxrestoration.com.au

About the Role

We are looking for a highly motivated and experienced person to join our dynamic team to further lead, develop and grow our NSW restoration business, working across water, flood, fire, chemical and other related property restoration projects.

The successful applicant requires experience and certification (IICRC) across both site-based restoration projects and restoration management. The ideal candidate should also have current relationships with industry contacts, across either or both the insurance and or facility management restoration industries.  

Position Purpose:

The Restoration Manager oversees a Restoration team who are required to deliver water, flood, fire, chemical and other related property restoration project outcomes for multiple small, medium to large domestic and commercial restoration projects within the Insurance and Facility Management industries.

The Restoration State Manager will oversee multiple staff (and their assigned project outcomes) and is ultimately responsible for site-based estimating and supervision work and the wider operational management of the business, such as quality assurance, timeliness, safety and the regions business commercials outcomes (P&L).

The Restoration Manager will also work alongside a national team who support national clients, from a project coordination perspective, with this team being managed by the restoration operations manager.

The Team of direct reports includes state based project coordinators, internal technicians and partner contractors.

Key Relationships:

  • Position reports to: Executive General Manager | Restoration
  • Key internal relationships:
    • EGM Restoration
    • Operations Manager | Restoration
    • Finance Team
    • Business Services Team
    • WHS Manager
    • Project Coordinators
    • Technicians
  • Key external relationships:
    • Partner Contractors
    • Suppliers
    • External Consultants
    • Clients
    • Customer (insured or representative)
    • Industry bodies

Key Deliverables and Accountabilities:

  • New Job Opportunities/Business Development
  • Revenue
  • Job Cost Margin (JCM)
  • Overhead management Customer Experience
  • WHS Compliance
  • Aged Receivables

Key Competency:

  1. Planning and Organising
  • Must be able to plan & organize the work of core tasks using goal setting, objectives, and targets, creating work schedules to achieve the tasks, functions and results/outputs required of the role.

     2. People Management & Mentoring

  • Must be able to develop and coach others and constructively review the work of others to improve and advance the skills, knowledge and performance levels of those who report to them. 

     3. Technical Knowledge Technical Knowledge

  • Must be able to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs.

Position Requirements / Selection Criteria:

  • Proven skills in both domestic and commercial restoration works
  • Experience working directly with clients, industry professionals, contractors and suppliers
  • Ability to handle with multiple projects simultaneously with conflicting priorities.
  • Strong verbal and written communication
  • Interpersonal skills to with an ability to deal with both internal and external customers building long term relationships
  • People management skills to effectively lead and drive team outcomes
  • Able to develop business through quality service delivery

Knowledge and Experience:

  • Experience in the insurance restoration industry is essential
  • Thorough understanding the restoration process, and WHS requirements
  • Understanding of relevant restoration standards
  • Track record of establishing and maintaining long term relationships/accounts
  • Previous experience in interacting with multiple stakeholders at different levels
  • Proven Business Development experience within the restoration industry.

Our company places a strong emphasis on building long-standing working relationships and encouraging career progression internally. More than just a business, we maintain a caring attitude towards all our employees, understanding and encouraging staff commitments to family and leisure. We appreciate that all our people are vital links in the chain and without them we would not be where we are today.

If you feel you have a positive attitude, required skill set and pro-active manner, please APPLY NOW as we would be happy to hear from you. 

To apply online, please click on the appropriate link below

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