Claims Assistant | NSW

About the Company       Bay Building Services is a market leader when it comes to insurance building in Australia, operating offices throughout VIC, NSW, QLD, SA & WA. For more than 30 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage. About the RoleThe Claims Assistant is responsible for the daily administration and service KPIs to support their teams overall success. Accountable for the daily performance of claims across Perth, relating to job registration, quote submission, make safes and correspondence. The coordinator’s objective is to ensure, healthy and timely administration whilst always focusing achieving excellent customer service outcomes for the Customer (Policyholder) and Client (insurer &/or loss adjuster).Capabilities and BehavioursShows initiative and possess problem solving abilitiesDemonstrates effective communication both written and verbalAdaptability – remains in control when dealing with difficult situations or changing tasksKnowledge and ExperienceExperience in high volume administration or call center Experience in managing various stakeholders Knowledge of insurance industry and construction methodology highly desirableKey activities (include but are not limited to the following):Answering large volume of incoming calls from clients, property owners and tradesTaking detailed messages and diverting calls to office and site based staffUpdating ongoing notes to Internal and Client systemsRegistering new claims / data entryEfficiently managing estimator bookings to maximize coverageProvide administration support to Project CoordinatorsLiaising with the insured and the clients over the phone at all stages of the claim and repair processPreparing client documentation when requiredPreparing and entering invoices as requiredOther duties as directed and recorded If you feel you have the a positive can do attitude and relevant experience, please APPLY NOW as we would be happy to hear from you.  For further information please go to: www.baybuildinggroup.com.au  AUD Australia - NSW Sydney North West & Hills District Bella Vista 2153